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Customer Service

Brusso Hardware offers customer service by web, email and fax 24 hours a day. We’re available by phone Monday through Friday from 9:00am to 5:00pm EST. For complete details visit the Contact page.

Contact us regarding any questions, concerns or suggestions you may have. Please inquire about custom products, OEM orders and quotes.

WEB

Every product detail page features a full description, retail price and current availability, plus corresponding links to the tear sheet and installation instructions. To view a complete archive of our mortising guidelines go to the Installation & Tips section of this website.

DELIVERY

We ship all over the world via USPS Priority Mail and UPS. Expedited delivery can be arranged. Please contact us for estimated rates and delivery times.

RETURNS

For more information on our return policy see our Terms & Conditions.

Defects

A customer who believes that his/her product is defective must file a complaint within 90 days of receiving the product and email a photo of the damaged item along with order name, number, and contact information to info@brusso.com for inspection. If Brusso Hardware LLC deems the product to be defective by fault of Brusso at our option the item(s) will be repaired or replaced at no additional cost, and shipped with the same method originally chosen.

Please refer to our Privacy Policy and Terms and Conditions for complete details about this website and transactions processed by Brusso Hardware LLC.

Military Discount

Brusso Hardware is proud to offer a military discount to active duty and reserve US servicemembers.  For more information please call 212-337-8510.